Our customer information will be kept confidential and will not be released to anyone strictly. We are fully committed to protecting your privacy. Any personal information that you submit will be used simply to process your orders and is protected by our secure server. We are not involved in the selling, trading or alternative unauthorized use of personal information. We guarantee that we will not pass on your personal details to any other organizations. We have the latest encryption technology that would secure your ordering information such as your name, address and credit card number. The information cannot be read by third party, as your order travel to our system.
Secure On-line Shopping
We accept almost all major credit cards such as Visa, Mastercard and AMEX for online payment. Credit card transactions will be handled by 2Checkout and Paypal. All credit card information and security codes are directly entered into the payment pages provided by 2Checkout or Paypal and will not be exposed to us or any third party. They have very strict measures against fraud and credit card theft. Therefore shopping with us is guaranteed to be safe!
Save time. Check out securely. Pay without sharing your financial information. Convenient payment method for Paypal account holders. Also able to accept direct payment using credit cards. Can choose to sign up or not to sign up for a paypal account during payment. Accepts Visa, Master, Amex and Discover.
Our measurements are estimates and may NOT be precise or 100% accurate. Our products are generally measured on width, length and height in inches. On the other hand, the estimated weights of items are measured using the scale in grams. Weights of each item and piece may vary piece by piece and inaccurate. The cost and dollar value of all products we sell are not determined by their weight. We do not guarantee the weight of all items we sell.
Product Appearance and What We Don't Guarantee
1. All photos of our products are being taken by professionals and being touched up for web-viewing, therefore the actual product can appear different under different viewing environment and lighting conditions.
2. We also DO NOT guarantee that the items are “100% scratch free, chip free and spotless” because different items have different quality criteria from different suppliers. We do not refund or accept returns on items that are perceived as not meeting “customer’s personal quality expectations”, such as perfection or overly immaculate expectations. Customers are supposed to clarify their expectations with our sales department if they are in doubt of any item quality prior to any purchase, and not after the purchase. For your information, world famous mobile phone brands from USA and Korea also do not provide guarantee on scratches found on their expensive products taken directly from their new box in front of their sales personnel. This shows that even world class reknown factories are unable to produce scratch free items.
3. We cannot guarantee on the workmanship of the crafted items that do not meet customer’s personal opinion and expectation because via the internet there are no means for our products to be felt and closely inspected by customers prior to purchase. Therefore, if customers agree to make purchases through the internet, they have agreed on the supplier’s inspection criteria. We also do not allow customers to purchase items to take a look at them to fulfil self-curiosity, then later request to return after they had satisfied their curiosity.
4. In addition, some products that are handmade may not appear exactly the same as the ones shown in pictures, because handicrafts differ from one piece to another. Painted handicrafts may differ in colors, shapes, patterns etc.
5. Also please take note that only grossly cohesive fracture is considered as a damage, thus claimable via shipping insurance. Adhesive drop-offs due to shipping shock vibe is not considered as a damage because the international courier does not recognize such claims, and it is the responsibility of customers to glue them back in the event that there is an adhesive problem aggravated by shock vibe.
6. As many of our products are delicate in nature, we do not guarantee their lifetime, there is no warranty on how long the items will last in terms of their color, shine, intactness, usage and appearance. We only guarantee that items will arrive in good condition as they are supposed to be on the day of delivery. Any complaints or discrepancy made after 3 days of delivery CANNOT be entertained.
7. The bottom part of products are considered unimportant as far as appearance is concerned. Deliberately left unpolished or semi-finished, they may reveal huge spots, scratches, dents and any other cosmetically unnecessary defects that will be part of our acceptance criteria. This may also apply to the interiors, anything behind or certain part of items where cosmetic appearance is unnecessary.
8. There is no reliability test conducted on the products lifetime and their use conditions. Therefore, any item broken or dismantled are NOT exchangeable or replaceable during its usage time. This includes any short life wear and tear of bracelets, amulets, tassels, pendants, necklaces etc. Customers are held responsible for their own usage conditions.
9. There is no guarantee for any defects or damage sustained on packaging materials. Shipping insurance does not cover for packaging materials. They are supposed to give way and sacrifice itself to protect items inside from getting damage. Therefore, no replacement or refund for dented or damaged packaging materials, containers, manufacturer’s box or gift boxes no matter how pretty they should appear to be. Remember, all manufacturer’s box and packaging materials are FREE and therefore they are not claimable.
10. Anything described as FREE on this website is subjected to availability. There is no guarantee on anything described as FREE.
11. Items that are made from natural stone (eg. bracelets/pendants/decoratives of crystal and jade) may have uneven textures, different colors, different quality, carving scars, natural inclusions or original lines/cracks/cavity in them which may extend to the surface. Since each piece is carved by hand and not molded artificially, carving scars are possible and carving quality varies from one to another. For all items made from natural crystal, Each piece is unique on its own. Therefore, your purchase will not look exactly the same as in photos on our website and the sizes may vary from one piece to another.
12. Items that are made from brass are held by tools and shaped through machining from blocks, there could be tiny tool marks or scratches visible under 45cm visual. Cast brass work experiences high heat process, gas defect, extreme shrinking and rough process steps, therefore they have “common irregularities” on their surfaces. They include blisters, bubbles, shrinkages, cavities, scratch lines, dents, tarnishes, dark spots, oxides etc. They are NOT considered as faulty and therefore are non-rejectable. Despite obtaining from factories that provide high brass purity and the best in workmanship that supply only grade A pieces to us, common irregularities are still unavoidable.
13. Gold plated surfaces or gold chromed surfaces may have their own limitations. Gold plating and chroming’s intention is to make ornaments appear as if they are made from gold. But they are not really gold, therefore they cannot behave exactly 100% like solid gold. Mild bare spots (lack of coverage), underplating (Deposit too thin), inferior appearance, shortened shelf life, poor corrosion resistance, hydrogen embrittlement, scratches, dark spots and lacquer contaminants are common and acceptable.
14. All items are being checked under 1x visual at a distance of 45cm with naked human eyes. They are never done under zoomed conditions by visual aids. Therefore, customers who try to capture a perceived problem by high megapixel camera (from the smartphone) in a distance shorter than 45cm and in zoomed conditions will not be rationally acceptable.
We offer money back guarantee for order cancellation if the order has not yet been shipped. Cancellations are best made within 1 hour of your order time. All items are normally shipped very fast. Shipped items will be too late for cancellation. Once shipped, items are considered sold. However, in the event that your cancellation takes place before your items are shipped, a fee will also be imposed for credit card transaction and on any handling charge imposed by the courier. The minimum fee that will be charged is 8% of the total amount paid for any cancellation, it could be more depending on how much packaging and handling done. Please contact us quick by emailing to email@example.com. However, kindly be understood that the sending of your emails to us does not guarantee that the emails have been received or being read by us because we do not provide 24 hours human generated email service. Therefore we do not hold responsibility on the cancellation if an order has been shipped, even though your email had been sent out earlier. We will do our best to assist you gladly once we read your email.
Feng shui involves manipulating chi (energy). Therefore, it is our duty to ensure that feng shui items purchased by our customers are brand new with new chi and never being used before. Used items may accumulate unwanted chi from the previous owners which could affect the effectiveness of the feng shui enhancers or cure. In order to ensure that our customers rightfully benefit from our products and their interests protected, all sales are FINAL and NON-returnable in the event that you change your mind or under any other circumstances.
For damaged goods during shipment, loss shipment and order cancellation, we can provide a refund for the goods. No refund will be made for shipping cost that has been used.
We strive to keep information stored on this website as accurate and as up-to-date as possible, but cannot guarantee the information provided is accurate. We provide no warranty to any information of this site. We reserve the right to change at any time without notice any information published on this website. We accept no liability for any loss or damage a person suffers because that person has directly or indirectly relied on any information stored on this website or used any product purchased from us.
All materials on the website are copyrighted. All rights reserved by Feng Shui Bestbuy.