Policy​

1. All photos of our products are being taken by professionals and being touched up for web-viewing, therefore the actual product can appear different under different viewing environment and lighting conditions.

2. We also DO NOT guarantee that the items are “100% scratch free, chip free and spotless” because different items have different quality criteria from different suppliers. We do not refund or accept returns on items that are perceived as not meeting “customer’s personal quality expectations”, such as perfection or overly immaculate expectations. Customers are supposed to clarify their expectations with our sales department if they are in doubt of any item quality prior to any purchase, and not after the purchase. For your information, world famous mobile phone brands from USA and Korea also do not provide guarantee on scratches found on their expensive products taken directly from their new box in front of their sales personnel. This shows that even world class reknown factories are unable to produce scratch free items.

3. We cannot guarantee on the workmanship of the crafted items that do not meet customer’s personal opinion and expectation because via the internet there are no means for our products to be felt and closely inspected by customers prior to purchase. Therefore, if customers agree to make purchases through the internet, they have agreed on the supplier’s inspection criteria. We also do not allow customers to purchase items to take a look at them to fulfil self-curiosity, then later request to return after they had satisfied their curiosity.

4. In addition, some products that are handmade may not appear exactly the same as the ones shown in pictures, because handicrafts differ from one piece to another. Painted handicrafts may differ in colors, shapes, patterns etc.

5. Also please take note that only grossly cohesive fracture is considered as a damage, thus claimable via shipping insurance. Adhesive drop-offs due to shipping shock vibe is not considered as a damage because the international courier does not recognize such claims, and it is the responsibility of customers to glue them back in the event that there is an adhesive problem aggravated by shock vibe.

6. As many of our products are delicate in nature, we do not guarantee their lifetime, there is no warranty on how long the items will last in terms of their color, shine, intactness, usage and appearance. We only guarantee that items will arrive in good condition as they are supposed to be on the day of delivery. Any complaints or discrepancy made after 3 days of delivery CANNOT be entertained.

7. The bottom part of products are considered unimportant as far as appearance is concerned. Deliberately left unpolished or semi-finished, they may reveal huge spots, scratches, dents and any other cosmetically unnecessary defects that will be part of our acceptance criteria. This may also apply to the interiors, anything behind or certain part of items where cosmetic appearance is unnecessary.

8. There is no reliability test conducted on the products lifetime and their use conditions. Therefore, any item broken or dismantled are NOT exchangeable or replaceable during its usage time. This includes any short life wear and tear of bracelets, amulets, tassels, pendants, necklaces etc. Customers are held responsible for their own usage conditions.

9. There is no guarantee for any defects or damage sustained on packaging materials. Shipping insurance does not cover for packaging materials. They are supposed to give way and sacrifice itself to protect items inside from getting damage. Therefore, no replacement or refund for dented or damaged packaging materials, containers, manufacturer’s box or gift boxes no matter how pretty they should appear to be. Remember, all manufacturer’s box and packaging materials are FREE and therefore they are not claimable.

10. Anything described as FREE on this website is subjected to availability. There is no guarantee on anything described as FREE.

11. Items that are made from natural stone (eg. bracelets/pendants/decoratives of crystal and jade) may have uneven textures, different colors, different quality, carving scars, natural inclusions or original lines/cracks/cavity in them which may extend to the surface. Since each piece is carved by hand and not molded artificially, carving scars are possible and carving quality varies from one to another. For all items made from natural crystal, Each piece is unique on its own. Therefore, your purchase will not look exactly the same as in photos on our website and the sizes may vary from one piece to another.

12. Items that are made from brass are held by tools and shaped through machining from blocks, there could be tiny tool marks or scratches visible under 45cm visual. Cast brass work experiences high heat process, gas defect, extreme shrinking and rough process steps, therefore they have “common irregularities” on their surfaces. They include blisters, bubbles, shrinkages, cavities, scratch lines, dents, tarnishes, dark spots, oxides etc. They are NOT considered as faulty and therefore are non-rejectable. Despite obtaining from factories that provide high brass purity and the best in workmanship that supply only grade A pieces to us, common irregularities are still unavoidable.

13. Gold plated surfaces or gold chromed surfaces may have their own limitations. Gold plating and chroming’s intention is to make ornaments appear as if they are made from gold. But they are not really gold, therefore they cannot behave exactly 100% like solid gold. Mild bare spots (lack of coverage), underplating (Deposit too thin), inferior appearance, shortened shelf life, poor corrosion resistance, hydrogen embrittlement, scratches, dark spots and lacquer contaminants are common and acceptable.

14. All items are being checked under 1x visual at a distance of 45cm with naked human eyes. They are never done under zoomed conditions by visual aids. Therefore, customers who try to capture a perceived problem by high megapixel camera (from the smartphone) in a distance shorter than 45cm and in zoomed conditions will not be rationally acceptable.