Our customer information will be kept confidential
and will not be released to anyone strictly. We are fully committed
to protecting your privacy. Any personal information that you
submit will be used simply to process your orders and is protected
by our secure server. We are not involved in the selling, trading
or alternative unauthorized use of personal information. We guarantee
that we will not pass on your personal details to any other organizations.
We have the latest encryption technology that would secure your
ordering information such as your name, address and credit card
number. The information cannot be read by third party, as your
order travel to our system.
Secure On-line Shopping
We accept almost all major credit cards
such as Visa, Mastercard and AMEX for online payment. Credit card
transactions will be handled by 2Checkout and Paypal. All credit
card information and security codes are directly entered into
the payment pages provided by 2Checkout or Paypal and will not
be exposed to us or any third party. They have very strict measures
against fraud and credit card theft. Therefore shopping with us
is guaranteed to be safe!
An authorized reseller of goods and services
provided by Feng Shui Bestbuy. Accepts direct payment using credit
cards immediately. Accepts Visa, Master, Amex, Discover, JCB,
Diners Club etc. There is no need to sign-up an account with 2Checkout.
You may select the following currencies when entering your payment
information: Argentine Peso, Australian Dollar, Brazillian Real,
Canadian Dollar, Swiss Franc, Danish Krone, Euro, British Pound,
Hong Kong Dollar, Indian Rupee, Japanese Yen, Mexican Peso, Norwegian
Krone, New Zealand Dollar, Swedish Krona, US Dollar and South
African Rand. Safe
Save time. Check out securely. Pay without
sharing your financial information. Convenient payment method
for Paypal account holders. Also able to accept direct payment
using credit cards. Can choose to sign up or not to sign up for
a paypal account during payment. Accepts Visa, Master, Amex and
Our measurements are estimates and may NOT
be precise or 100% accurate. Our products are generally measured
on width, length and height in inches. On the other hand, the
estimated weights of items are measured using the scale in grams.
Weights of each item and piece may vary piece by piece and inaccurate.
The cost and dollar value of all products we sell are not determined
by their weight. We do not guarantee the weight of all items we
Product Appearance and What We Don't
1. All photos of our products are being
taken by professionals and being touched up for web-viewing, therefore
the actual product can appear different under different viewing
environment and lighting conditions.
2. We also DO NOT guarantee that the items are "100% scratch
free, chip free and spotless" because different items have
different quality criteria from different suppliers.We do not
refund or accept returns on items that are perceived as not meeting
"customer's personal quality expectations", such as
perfection or overly immaculate expectations. Customers are suppose
to clarify their expectations with our sales department if they
are in doubt of any item quality prior to any purchase, and not
after the purchase. For your information, world famous mobile
phone brands from USA and Korea also do not provide guarantee
on scratches found on their expensive products taken directly
from their new box in front of their sales personnel. This shows
that even world class reknown factories are unable to produce
scratch free items.
3. We cannot guarantee on the workmanship of the crafted items
that do not meet customer's personal opinion and expectation because
via the internet there are no means for our products to be felt
and closely inspected by customers prior to purchase. Therefore
if customers agree to make purchases through the internet, they
have agreed on the suppliers inspection criteria. We also do not
allow customers to purchase items to take a look at them to fulfill
self-curiosity, then later request to return after they had satisfied
4. In addition, some products that are handmade may not appear
exactly the same as the ones shown in pictures, because handicrafts
differ from one piece to another. Painted handicrafts may differ
in colors, shapes, patterns etc.
5. Also please take note that only grossly cohesive fracture is
considered as a damage, thus claimable via shipping insurance.
Adhesive drop-offs due to shipping shock vibe is not considered
as a damage because the international courier does not recognize
such claims, and it is the responsibility of customers to glue
them back in the event that there is an adhesive problem aggravated
by shock vibe.
6. As many of our products are delicate in nature, we do not guarantee
their lifetime, there is no warranty on how long the items will
last in terms of their color, shine, intactness, usage and appearance.
We only guarantee that items will arrive in good condition as
they are supposed to be on the day of delivery. Any complaints
or discrepancy made after 3 days of delivery CANNOT be entertained.
7. The bottom part of products are considered unimportant as far
as appearance is concerned. Deliberately left unpolished or semi-finished,
they may reveal huge spots, scratches, dents and any other cosmetically
unnecessary defects that will be part of our acceptance criteria.
This may also apply to the interiors, anything behind or certain
part of items where cosmetic appearance is unnecessary.
8. There is no reliability test conducted on the products lifetime
and their use conditions. Therefore, any item broken or dismantled
are NOT exchangeable or replaceable during its usage time. This
includes any shortlife wear and tear of bracelets, amulets, tassels,
pendants, necklaces etc. Customers are held responsible for their
own usage conditions.
9. There is no guarantee for any defects or damage sustained on
packaging materials. Shipping insurance does not cover for packaging
materials. They are suppose to give way and sacrifice itself to
protect items inside from getting damage. Therefore, no replacement
or refund for dented or damaged packaging materials, containers,
manufacturer's box or gift boxes no matter how pretty they should
appear to be. Remember, all manufacturer's box and packaging materials
are FREE and therefore they are not claimable.
10. Anything described as FREE on this website is subjected to
availability. There is no guarantee on anything desribed as FREE.
11. Items that are made from natural stone (eg. bracelets/pendants/decoratives
of crystal and jade) may have uneven textures, different colors,
different quality, carving scars, natural inclusions or original
lines/cracks/cavity in them which may extend to the surface. Since
each piece is carved by hand and not molded artificially, carving
scars are possible and carving quality varies from one to another.
For all items made from natural crystal, Each piece is unique
on its own. Therefore, your purchase will not look exactly the
same as in photos on our website and the sizes may vary from one
piece to another.
12. Items that are made from brass are
held by tools and shaped through machining from blocks, there
could be tiny tool marks or scratches visible under 45cm visual.
Cast brass work experiences high heat process, gas defect, extreme
shrinking and rough process steps, therefore they have "common
irregularities" on their surfaces. They include blisters,
bubbles, shrinkages, cavities, scratch lines, dents, tarnishes,
dark spots, oxides etc. They are NOT considered as faulty and
therefore are non rejectable. Despite obtaining from factories
that provide high brass purity and the best in workmanship that
supply only grade A pieces to us, common irregularities are still
13. Gold plated surfaces or gold chromed surfaces may have their
own limitations. Gold plating and chroming's intention is to make
ornaments appear as if they are made from gold. But they are not
really gold, therefore they cannot behave exactly 100% like solid
gold. Mild bare spots (lack of coverage), underplating (Deposit
too thin), inferior appearance, shortened shelf life, poor corrosion
resistance, hydrogen embrittlement, scratches, dark spots
and lacquer contaminants are common and acceptable.
14. All items are being checked under 1x visual at a distance
of 45cm with naked human eyes. They are never done under zoomed
conditions by visual aids. Therefore, customers who try to capture
a perceived problem by high megapixel camera (from the smartphone)
in a distance shorter than 45cm and in zoomed conditions will
not be rationally acceptable.
We offer money back guarantee for order
cancellation if the order has not yet been shipped. Cancellations
are best made within 1 hour of your order time. All items are
normally shipped very fast. Shipped items will be too late for
cancellation. Once shipped, items are considered sold. However,
in the event that your cancellation takes place before your items
are shipped, a fee will also be imposed for credit card transaction
and on any handling charge imposed by the courier. The minimum
fee that will be charged is 8% of the total amount paid for any
cancellation, it could be more depending on how much packaging
and handling done. Please contact us quick by emailing to firstname.lastname@example.org.
However, kindly be understood that the sending of your emails
to us does not guarantee that the emails have been received or
being read by us because we do not provide 24 hours human generated
email service. Therefore we do not hold responsibility on the
cancellation if an order has been shipped, even though your email
had been sent out earlier. We will do our best to assist you gladly
once we read your email.
Feng shui involves manipulating chi (energy).
Therefore, it is our duty to ensure that feng shui items purchased
by our customers are brand new with new chi and never being used
before. Used items may accumulate unwanted chi from the previous
owners which could affect the effectiveness of the feng shui enhancers
or cure. In order to ensure that our customers rightfully benefit
from our products and their interests protected, all sales are
FINAL and NON-returnable in the event that you change your mind
or under any other circumstances.
For damaged goods during shipment, loss
shipment and order cancellation, we can provide a refund for the
goods. No refund will be made for shipping cost that has been
We strive to keep information stored on this
website as accurate and as up-to-date as possible, but cannot guarantee
the information provided is accurate. We provide no warranty to
any information of this site. We reserve the right to change at
any time without notice any information published on this website.
We accept no liability for any loss or damage a person suffers because
that person has directly or indirectly relied on any information
stored on this website or used any product purchased from us.
All materials on the website are copyrighted.
All rights reserved by Feng Shui Bestbuy.